We make and keep the following 5-part promise throughout our relationship with our customers…
We will be honest when communicating the features and capabilities of our software, and the problems it can solve for you. We will not exaggerate or over-promise.
We will offer our software for evaluation in your organization, via our fully-functional FREE trial. Use it 100% risk-free – find out for yourself how well Accompa meets your team’s needs.
Many of our competitors charge you hidden fees and do annual price hikes, which make it nearly impossible for you to predict future costs. We offer you a “3 year price guarantee” – this means that the pricing for the original licenses and modules you purchase will not go up for 3 years. This gives you “price certainty” and peace of mind.
We will constantly and proactively listen to you once you become our customer. Serving your needs is our #1 goal – our product enhancements and roadmaps will be driven by your needs, rather than by the latest fads or other factors.
We will provide customer support that delights you – this is one of our top business priorities. We will answer all of your support questions within 8 business hours, and will fully resolve your support issues as fast as possible.
Furthermore, we will provide you a “stable User Interface” – i.e. we won’t drastically change it every few months (like some cloud software vendors do) forcing you to constantly relearn basic tasks.